We understand how important it is to stay informed about your order. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information (when available).
How to Track Your Order
Tracking your order is simple:
Step 1
Locate your Shipping Confirmation Email.
This email will include:
Your Order Number
Shipping Carrier (if applicable)
Tracking Number (if available)
Step 2
Use the tracking number provided by the shipping carrier to monitor the latest delivery status.
Please allow up to 24–48 hours after shipment for tracking information to become available.
Haven’t Received a Tracking Number?
If:
Your order has been processed but you have not received tracking information;
Your tracking number is not updating;
Your package appears delayed;
You have questions regarding delivery;
Please contact our customer support team.
Order Status
Your order may be in one of the following stages:
Order Received – Your order has been successfully placed.
Payment Confirmed – Your payment has been authorized.
Processing – Your order is being prepared for shipment.
Shipped – Your package has been dispatched.
In Transit – Your package is on its way.
Out for Delivery – Your package is with the local delivery carrier.
Delivered – Your order has been delivered.
Delivery Delays
Occasionally, deliveries may take longer than expected due to:
Customs inspections
Weather conditions
Public holidays
Carrier delays
High shipping volumes
Other unforeseen circumstances
We appreciate your patience if unexpected delays occur.
Need Assistance?
If you need help tracking your order, please contact us with the following information:
Full Name
Order Number
Email Address used for the purchase
Tracking Number (if available)
Our customer support team will be happy to assist you.
