At NUTBEAM WEAR LTD, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused and unworn.
Be in its original condition.
Include all original packaging, tags, and accessories.
Not show signs of damage caused by misuse or improper handling.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
Earrings that have been worn.
Personalized or custom-made jewelry.
Gift cards.
Clearance or final sale items, where indicated at the time of purchase.
Your statutory consumer rights remain unaffected.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue promptly, please include:
Your order number.
A description of the issue.
Clear photographs of the item and its packaging, where applicable.
After reviewing your request, we will advise you of the next steps and, where appropriate, arrange a replacement, exchange, or refund.
How to Request a Return
Before returning any item, please contact our customer support team.
Please include:
Your full name.
Order number.
Product name(s).
Reason for the return.
Photographs, if applicable.
Our support team will provide return instructions if your request is approved.
Returns sent without prior authorization may experience processing delays or may not be accepted.
Return Shipping
Unless the item is defective, damaged, or sent in error, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service and retaining proof of postage until your return has been processed.
NUTBEAM WEAR LTD is not responsible for return parcels lost or damaged in transit.
Exchanges
Eligible items may be exchanged for another size, style, or available product, subject to inventory availability.
If the requested replacement is unavailable, we may offer an alternative product or process a refund, as appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If approved, the refund will be issued to the original payment method used for the purchase.
Please note that the time required for the refunded amount to appear in your account depends on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless required by applicable law or where the return results from our error.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
If your order has already been dispatched, it cannot be cancelled. You may instead request a return after delivery, provided the item meets the eligibility requirements described in this policy.
Consumer Rights
Nothing in this policy limits or excludes any statutory rights available to consumers under applicable consumer protection laws.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us.
